Support That Actually Helps
We're here when analytics gets confusing or your dashboard doesn't make sense. Real people who understand sales data challenges, not scripted responses from a help center that never quite answers your question.
Built Around How People Actually Work
Most support teams force you into their system. Submit a ticket. Wait 48 hours. Get a generic response that doesn't address your specific situation.
We took a different approach. Our support mirrors how business owners actually solve problems—quick conversations, screen shares when needed, and follow-ups that make sure things are working.
Last month, a client called because their quarterly report showed numbers that didn't match their expectations. Within 20 minutes, we'd walked through their data filters together and found a regional setting that was skewing results. That's the kind of support that saves hours of frustration.
What Guides Our Support Approach
These principles shape every interaction. They're not corporate values we printed on posters—they're how we actually operate when you reach out.
Response Time Matters
We staff support based on when you're actually working. Most questions get answered within 2 hours during business days. And if something's urgent, we have a direct line that bypasses the queue entirely.
Context Over Scripts
Every business uses analytics differently. We ask questions to understand your workflow before suggesting solutions. Sometimes the answer is a feature you didn't know existed. Sometimes it's a workaround that fits your process better.
Follow-Through
When we say we'll check back in three days to make sure the fix worked, we actually do it. We've found that most support problems aren't really solved until the person can use the solution in their regular work.
Real Support in Action
A manufacturing client reached out in early January 2025 because their team couldn't figure out why certain sales reps weren't showing up in regional reports.
Instead of sending a knowledge base article, we jumped on a call. Turns out they'd reorganized territories in December but the system still had old assignments. We walked them through the update process, helped them verify the data was flowing correctly, and sent a quick reference guide for future territory changes.
"What I appreciated most was that you didn't make me feel stupid for not figuring it out myself. You just helped us fix it and move on with our work."
What You Can Expect From Day One
Support shouldn't feel like pulling teeth. Here's what typically happens when clients start working with our team.
Most people see the biggest difference in their first week. Not because we have magic solutions, but because we help you understand your data patterns quickly. Once you know what you're looking at, the platform makes a lot more sense.
We've noticed that clients who reach out early with questions end up using more features effectively. There's no prize for figuring everything out alone. Ask questions. That's what we're here for.
Warren Chen
Lead Support SpecialistSpent eight years in sales operations before joining our team. Knows exactly what it's like to need answers during a busy quarter.
Darius Fletcher
Technical Support EngineerHandles the complex integration questions and custom reporting setups. Also maintains our knowledge base with actual useful content.
Typical Support Journey
Getting familiar with the dashboard layout and basic reports. Most questions are about finding features and understanding what different metrics mean.
Customizing reports for your specific needs. We help you set up views that match how your team thinks about sales data rather than forcing you into generic templates.
Questions shift from "how do I" to "can you help me analyze." You're comfortable with the platform and ready to dig deeper into patterns and trends.
Periodic check-ins about new features, optimization tips, and occasional troubleshooting. Many clients schedule quarterly reviews to make sure they're getting full value.